POLICIES

Refund Policy

At Epic Pizza & Pasta, we take pride in the quality of our food and service. If something is not right with your order, we want to fix it quickly and fairly.

Order issues we will make right

We may offer a replacement, store credit, or refund, at our discretion, for a clear issue such as:

• An incorrect item
• A missing item
• Food that is undercooked, burnt, or improperly prepared
• An order damaged during delivery

Issues must be reported within 60 minutes of delivery or pickup and include the order number and relevant details.

Items not eligible for refund

Because our food is freshly prepared to order, refunds are not available for a change of mind, personal taste preference, an incorrect order placed by the customer, food that was fully delivered and consumed, or a complaint made well after delivery.

Cancellations

An order may be canceled only before preparation begins. Once preparation has started or the order has been dispatched, it cannot be canceled or refunded.

Our commitment

Our goal is to be fair and reasonable. If we made a mistake, we will own it and work to correct it. Contact us promptly at +66 95 569 7525.